Whats covered?

• - Accidental or unintentional damage to either the frame or the lenses is covered when you purchase the glasses from Direct Sight.
• - This protection plan is applicable to your glasses that the protection plan is purchased with.
• - It covers the costs of repairs or replacements, encompassing both parts and labor.
• - We also cover the return shipping costs from Direct Sight to you.
• - You can make use of this coverage for a one-time repair or replacement of your spectacles.
• - The replacement lenses will be identical to the ones originally supplied.
• - For your peace of mind, we offer a 30-day cooling-off period.
• - Cover is valid for 12 months from the date of dispatch of the original order.

Whats not covered?

While our Accidental Damage Protection Plan provides comprehensive coverage, there are a few things it does not cover:

• - Unfortunately, we cannot extend protection to cases of theft or loss of your glasses.
• - Minor cosmetic issues are not covered.
• - Damage resulting from the misuse of your glasses is not included.
• - Failure to Follow Manufacturer's Instructions
• - Reglaze orders.
• - Return Shipping Costs (You to Direct Sight)
• - Alterations, Customisations, or Self-Repair Attempts
• - Replacement frames are not covered with a reglaze of your existing frame.