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Fast track

Our Fast Track offers a priority production service. Your order would skip the queue and be processed as priority.

The production times would be as follows:

Order Type Standard Production Fast Track
Non-Prescription Glasses and Sunglasses Up to 14 working days 1-5 working days
Single Vision Prescription Glasses Up to 14 working days 1-5 working days
Complex Prescriptions (including Bifocal, Varifocal, Prism values and Rimless Frames) Up to 28 working days 5-7 working days


In the rare case of a problem with your order or if you are in any way dissatisfied with your purchase, please return your frames within 30 days, along with a completed Returns Form (which will be found on the back of your invoice) and send it to the following address:

Direct Sight
Returns Department
Unit 1, The Business Centre
Raans Road

Once we've received your return, we will be in touch to resolve any issues as quickly as possible.

For the full Direct Sight returns policy, please see our terms and conditions.

Sending your prescription later

If you don't have your prescription to hand, you can send your prescription to us at a later date in a number of different ways. Here's how:

Email it to us at

Fax your prescription to us on 0800 862 0362

Post your prescription to us at:

Direct Sight Prescription Department,
Unit 1, The Business Centre,
Raans Road,

Please send us your prescription details within five days to avoid any delay with your glasses. Please ensure you provide us with your order number and full name when you contact us.

Our 2 for 1 offer

With our 2 for 1 offer you can select two frames and get the cheapest frame for FREE. This offer excludes sunglasses. Price includes single vision lenses; thinner lenses, varifocals and coatings available at additional cost.

Blue Light Blocking

Over exposure to blue light emitted from computers, phones and TV screens may cause some serious health problems. Customising your lenses with blue light blocking may help reduce the dangerous effects these devices may have on your eyes.


Non-Prescription Glasses and Sunglasses - We ask to allow up to 14 working days for non-prescription glasses and sunglasses to be dispatched, depending on stock availability and popular demand.

Single Vision Prescription Glasses - 7-14 working days.

Single Vision Prescription Glasses with Tinted lenses - 7-14 working days.

Complex Prescriptions (including Bifocal, Varifocal, Prism values and Rimless Frames) - 14-28 working days.

We make every effort to ensure our items are dispatched and delivered as quickly as possible. The majority of orders are dispatched well within the time scales advised.


Standard Delivery - 3 to 5 business days with royal mail 2nd class

Recorded Delivery - 1 to 3 business days with royal mail 2nd Class Recorded, a signature will be required upon receipt

Tracked Delivery - Next day delivery with royal mail, a signature will be required upon receipt